Shipping and Delivery
Our Customer Service hours are Monday - Friday 9:00am - 5:00pm. Online orders can be placed 24 hours a day, 7 days a week at DiBruno.com. All orders are shipped from our fulfillment center in Philadelphia, PA. We ship to every state in the U.S., as well as the Virgin Islands. Orders that are being sent to certain areas within the city of Philadelphia can be delivered by a courier service for Same-Day Delivery. Same-Day Delivery orders must be placed via phone with a representative at 1.888.322.4337. Unfortunately, we are unable to ship to PO Boxes, APO's or FPO's, or outside the United States.
When ordering from DiBruno.com your order is guaranteed to be handled with care and shipped with an eye toward ensuring the products arrive as fresh as possible. Each order is packed with keen diligence, so you can rest assured you, or the gift recipient, will receive our delicious products in prime condition.
The delivery guarantees below apply only to the ship-to addresses that supplied. Our online shopping cart captures the information exactly as you enter it; we do not edit or alter any address information without your explicit direction. Please review the ship-to address before you complete your order.
If delivery to the supplied ship-to address is not possible, we will attempt to contact you via phone or email. If unable to reach you, your order will be returned to our facility. If the package is in good condition, we can resend the package and you will only be bill the additional shipping costs. If the package is returned to us damaged, you will be responsible for a new order.
Saturday home delivery using Ground is NO additional cost. All other Saturday home delivery options are available for an additional charge. Please contact Customer Service for details.
Shipping charges are calculated per ship-to address and are based on the total cost of your order. DiBruno.com shipping costs are displayed below.
|Order Subtotal||Ground||2 Day||Overnight|
|$0 - $50||$11.00||$25.00||$27.00|
|$50.01 - $100||$12.00||$27.00||$30.00|
|$100.01 - $150||$13.00||$30.00||$35.00|
|$150.01 and more||$14.00||$33.00||$40.00|
DiBruno.com Gift Cards ship USPS First Class mail at no charge. If you need expedited shipping on gift cards, please consider selecting the Di Bruno Bros. Electronic Gift Card, which is emailed to the recipient within 24 hours of ordering, or contact us to make arrangements to ship a physical card to the recipient via FedEx.
For any questions or concerns please call 1.888.322.4337 or email us at firstname.lastname@example.org.
It takes one business day to receive and process your order. The delivery clock starts once the package is picked up by the delivery service, not once you submit your order.
Time in Transit
Ground: 1- 8 days (excluding Sundays).
Ground delivery orders received before 12 PM EST will ship within 2 business days of order receipt, depending on inventory availability and your location. Packages delivered to your home on Saturday using Ground is NO additional cost.
2 Day: 2 days (excluding Sundays)
2 Day orders received Monday-Wednesday by 10 AM EST will ship out that day, depending on inventory availability. Orders received after Wednesday at 10 AM EST will be shipped out the following Monday. Saturday 2 Day home delivery is available for an additional charge. Please contact Customer Service to arrange Saturday delivery.
Overnight: Next day (excluding Sundays)
Overnight orders received Monday – Thursday by 10 AM EST will ship out that day, depending on inventory availability. Orders received after Thursday at 10 AM EST will be shipped out the following Monday to avoid having the perishable items sit in a Fed Ex facility over the weekend. Saturday Overnight home delivery is available for an additional charge - Please contact Customer Service to arrange for Saturday delivery.
Note: For special requests, including Same Day Delivery, please contact us directly at 1.888.322.4337. Such requests will be met on a case-by-case basis and are dependent upon order size, time of year, and availability of products.
Use the map below to estimate ground shipping times to your location.
How do I Track My Order’s Shipping Status?
If you’re a registered customer at DiBruno.com you can track your order at any time from the My Account link at the top of each page or you can Click Here to login to your account. On the ‘My Dashboard’ scroll to the bottom of the page to see your most recent orders. Click on the Order # that you want to check the shipping status of. On the page that opens click on the ‘Shipments’ tab to see the details of that order’s shipment. Click on the Tracking Number to be taken to the FedEx Shipment Tracking page to track your order.
You can also track your order by going directly to the FedEx Shipment Tracking page. Once your order ships you will receive a Tracking Information Email. Near the bottom of the email you will see a box that contains your ‘Tracking Number’. Copy and paste the tracking number into the field provided on the FedEx Track by Tracking Number page, then click on the ‘Track’ button.
If you have questions feel free to email us at email@example.com or call 1.888.322.4337.
Note: Order shipping information is updated when your package actually leaves our building. That’s usually within 24 hours of your order date if shipping via ground and ordered Sunday through Wednesday. In order to get you the freshest products we generally ship the following Monday if you ordered Thursday – Saturday.
Claims and Exceptions
When placing your order please be sure to verify the correct address information has been entered before checking out. An exception fee of $25 will be assessed if an address correction and/or shipment re-route is requested after the point of purchase. For security purposes, we may require that your original order is cancelled and resubmitted.
Please inspect your order immediately upon receipt. Customer Service must be contacted within 24 hours of order receipt if you wish to file a claim. All packages are monitored closely to ensure speedy delivery. However, Di Bruno Bros. cannot be responsible for damaged or spoiled product due to the following:
- Incorrect addresses – Please verify any apartment, suite, floor numbers with recipient before completing your order.
- Extended transit time due to weather or other “Acts of God”
- Shipments not opened immediately upon receipt.
- Orders sent to recipients who are out of town or otherwise unavailable at the time of initial delivery attempt. Please notify the recipient of the pending arrival of a perishable delivery.
Di Bruno Bros. strives to guarantee that only the freshest products of utmost quality reach our customers. Because of this, and because of the seasonality of many of our products, we cannot guarantee continuous stock of certain items. We will happily contact you via phone or email if you have ordered an out-of-stock item and will recommend a suitable substitute of comparable quality. If you choose not to have substitutions, we will proceed with your order without the out-of-stock item. You will be refunded for any product(s) that are out of stock and not substituted. Please Note: we do not backorder any products.
How do we ship your cheese?
Cheese is an extremely robust food that has existed long before the advent of refrigeration, even predating recorded history. Our packing materials are heat resistant and the ice packs used to keep products cool continue to work for up to three days, thus adequately keeping your order in prime condition. To rejuvenate cheeses to original cave conditions, simply place in your refrigerator upon arrival.
You can rest assured knowing that we have taken the proper precautions to ensure that the products in your order arrive at the peak of freshness, requiring expedited shipping on products that necessitate more ample refrigeration.
Note: If you have any questions as to when your order will be processed, handled, and/or shipped, please call our customer service department at 1.888.322.4337.