Shipping and Delivery

Orders with Di Bruno Bros. can be placed via phone Monday through Friday, 9 AM to 5 PM EST. Online orders can be placed 24 hours a day, 7 days a week at dibruno.com.

All items are shipped from our fulfillment center in Philadelphia, PA. We ship orders within the 48 contiguous United States via UPS. Orders to Hawaii, Alaska & Virgin Islands may be shipped via FedEx and must be placed with a customer service representative at 1.888.322.4337. Orders that are being sent to certain locations within the City of Philadelphia are able to be delivered by a courier service for same day delivery. Same Day Delivery orders must also be placed with a representative at 1.888.322.4337. We are unable to ship outside of the United States, to PO Boxes, APO's or FPO's.

Shipping Options

It takes a day to receive and process your order.

Standard Ground 1- 8 business days*
3-Day Select 3 business days
2-Day Air 2 business days
Next Day Air Next business day
*Shipping time varies according to distance shipped. Add one day to the above delivery times to account for reciept and process your order.

Standard Ground Delivery orders received before 8 AM EST will ship out that day depending on availability of the items or unless you have specified a future ship date and depending on your location. Orders received after 8 AM will begin to be processed the following business day. Please see our perishable goods shipping policy.

3-Day Select orders received by Tuesday at 8 AM EST will ship out that day depending on availability of the items or unless you have specified a future ship date. Orders received after Tuesday at 8 AM will be shipped out the following Monday.

2-Day Air orders received by Wednesday at 8 AM EST will ship out that day depending on availability of the items or unless you have specified a future ship date. Orders received after Wednesday at 8 AM will be shipped out the following Monday.

Next Day Air orders received by Thursday at 8 AM EST will ship out that day depending on availability of the items or unless you have specified a future ship date. Orders received after Thursday at 8 AM will be shipped out the following Monday.

Note: For special requests, including Saturday Delivery & Same Day Delivery, please contact us directly at 1.888.322.4337. Such requests will be met on a case-by-case basis depending on order size, time of year, & availability of products.

UPS Ground Shipping Map: Use the map below to estimate ground shipping times to your location.

UPS Ground Shipping Map

Shipping Cost

Shipping charges are calculated per ship-to address and are based on the ship-to location and the estimated weight of your order. In order to give our customers the best shipping rates possible, we give each shipment a real-time shipping quote based on each individual order. After you have chosen your items and shipping service during the order process, the system will supply you with your real-time shipping quote. Your order is not billed or processed until after you receive your quote and approve your order on the order confirmation page.

For any questions or concerns please call 1.888.322.4337 or email us at customerservice@dibruno.com.

Availability

Di Bruno Bros. strives to guarantee that the highest quality and freshest products reach our customers. Because of this and because of the seasonality of many of our products, we cannot guarantee consistent stock of certain items. We will happily call you if you have ordered an out of stock item and recommend the substitute comparable products for any out of stock products in your order. If you choose not to have substitutions, we will proceed with your order without the out of stock item. You will be refunded for any products that are out of stock and not substituted. Note: we do not backorder any products.

How do we ship your cheese?

Cheese is an extremely robust food that has existed long before the advent of refrigeration, even predating recorded history. Our packing materials are heat resistant and the ice packs used to keep products cool continue to work for up to three days, thus adequately keeping your order in prime condition. To rejuvenate cheeses to original cave conditions, simply place in your refrigerator upon arrival.

You can rest assured knowing that we have taken the proper precautions to ensure that the products in your order arrive at the peak of freshness, requiring expedited shipping on products that necessitate more ample refrigeration.